Welcome to Hamaka Bali Adventure! These Terms and Conditions (“Terms”) govern the use of our services, website, and adventure activities. By booking or participating in any of our activities, you agree to these Terms. Please read them carefully.
Company Information
- Hamaka Bali Adventure
- Jl. Raya Silakarang, Singapadu Kaler Gianyar, Bali
- Operating hours: Daily from 9:00 AM – 5:00 PM (last arrival 3:30 PM).
Activities Offered
We provide the following adventure experiences:
- Bali ATV Ride Adventure
- Bali River Tubing
- Bali Ayung River Rafting
Booking & Payment
- Reservations: Bookings can be made via our website, phone, or in person.
- Payment: Full or partial payment may be required to confirm your reservation.
- Confirmation: A booking is confirmed once payment is received and you receive a confirmation email or receipt.
Cancellation & Refund Policy
Cancellation and refund terms vary by activity:
| Activity | Cancellation Notice | Refund Policy |
|---|---|---|
| Bali ATV Ride Adventure | Minimum 24 hours before activity | Full refund with prior notice |
| Bali Fun Tubing | Minimum 24 hours before activity | Full refund with prior notice |
| Bali Ayung River Rafting | Minimum 24 hours before activity | Full refund with prior notice |
- Late Cancellations / No-Shows: May result in partial or no refund.
- Operator Cancellation: We reserve the right to cancel or reschedule due to weather, river conditions, or unforeseen circumstances. In such cases, you may reschedule or receive a full refund.
Participant Responsibilities
- Health & Age: Guests must be in good physical condition and meet any age or weight requirements specified for each activity. Children must be accompanied by a parent or guardian.
- Safety Compliance: All participants must follow guides’ instructions and use the provided safety gear.
- Assumption of Risk: Participation involves inherent risks; guests accept these risks by booking.
Liability Waiver
By joining any of our activities, you release Hamaka Bali Adventure, its staff, and affiliates from liability for injuries, property damage, or loss, except in cases of gross negligence or intentional misconduct.
Equipment Use
All equipment (ATVs, helmets, tubes, life vests, etc.) remains our property. Guests are responsible for proper use and may be charged for damage caused by negligence.
Privacy
Personal information is collected and used according to our [Privacy Policy]. By booking, you consent to this policy.
Intellectual Property
All website content, including text, images, and logos, is owned by Hamaka Bali Adventure and protected by copyright. Unauthorized use is prohibited.
Governing Law
These Terms are governed by the laws of the Republic of Indonesia. Disputes shall be subject to the exclusive jurisdiction of the courts in Bali, Indonesia.
Contact Us
For questions about these Terms or your booking:
- Hamaka Bali Adventure
- Jl. Raya Silakarang, Singapadu Kaler Gianyar, Bali
- Email: hamakabaliadventure@gmail.com
- Phone: +62 813-3914-6665
- Operating hours: Daily 9:00 AM – 5:00 PM (last arrival 3:30 PM)
By booking or participating in any Hamaka Bali Adventure activities, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.